A healthcare
operating Map.
Mapped department workflows, system handoffs, and decision points for a healthcare operator. Delivered a company-wide readout and a phased implementation roadmap.
Read the caseAI WORKFLOWS · BUSINESS OPERATIONS
Fix the workflows you can’t afford to get wrong.
Intake, reporting, and handoffs that hold up under real work.
We build around the systems your team already uses. Before we build, we agree on what has to work, what needs human review, and how we’ll test it.
Led by Shlomo Einhorn, author of The Legend on AI deployment.
01 / THE CONNECTED OPERATIONDESIGNED AROUND YOUR BUSINESS
BUILT FOR COMPLEX OPERATIONS
Healthcare & care operations
Property & service operations
Manufacturing & distribution
THE MALLACORE PASS BAR
Write the test before the build.
Pick one workflow. Agree on what counts as a pass, what requires staff review, and what would stop rollout. Then check the work against those cases.
Build your own test cardILLUSTRATIVE TEST CARD
A referral comes in.
- Complete referral
- Create one intake record and keep the source attached.
- Missing or conflicting details
- Pause and route the original referral to staff with the reason.
- Possible duplicate
- Flag it for review and keep the existing record intact.
Rollout decision. The workflow owner reviews what passed, what failed, and what still needs staff time.
SELECTED WORK
See what changed.
A roadmap delivered, a portal tested by staff, and a research application released. Each example shows what we can verify.
A healthcare
Answers from
the existing ERP.
Mallacore launched a read-only question portal for a manufacturer’s existing ERP. One team member reported that it answered some of their questions. Staff were still testing its coverage.
Read the case
A research system
with a review trail.
Built and released a custom research application with source references, a separate audit step, and research history for revisiting completed work.
Diagnosis, implementation, and reviewable systems.Explore the work
WHAT CHANGES
A clearer view.
A better way to work.
Start with a problem expensive enough to solve. Build around the people, systems, and decisions that make the operation run.
010203
See what needs attention.
When every report tells a different story, decisions stall. Connect the evidence, expose the exceptions, and put a responsible owner against the next action.
Revenue & operating visibilityKeep important work moving.
Turn the recurring handoff between inboxes, spreadsheets, and systems into a workflow people can follow, review, and improve.
Workflow & system integrationPut knowledge to work.
Help your team find useful answers in the information you already own, with source references, access controls, and a route for uncertainty.
Knowledge & decision systemsILLUSTRATIVE SYSTEM DESIGNS
See how the
parts work together.
Explore three system designs: the workflow, the review points, and the measures we would agree before implementation.
OPERATING VISIBILITY
One view of the exceptions.
One owner for the next action.
Bring selected records into a shared operating view. Separate a fact from an assumption, surface what needs review, and preserve the trail from source to decision.
- Source-linked operating records
- Exception queue with accountable owners
- A review cadence leaders can actually use
WORKFLOW SPECIMENIllustrative
WHAT WE WOULD MEASURE
Agree a baseline for reporting effort, unresolved exceptions, and time to a decision.
WORKFLOW EXECUTION
A request becomes
an accountable workflow.
Define the information a request needs, route it to the right person, and make its next step visible. Build approvals and exceptions into the workflow from the beginning.
- Structured intake and routing
- Explicit approval and exception paths
- A durable record of what happened
WORKFLOW SPECIMENIllustrative
WHAT WE WOULD MEASURE
Measure completeness, handoff delay, rework, and the time spent chasing status.
TRUSTED INFORMATION
An answer with
something behind it.
Make a bounded set of approved information searchable and useful. Keep the source, its date, and the limits of an answer visible to the person using it.
- An approved source collection
- Source references and access boundaries
- A review path when evidence is incomplete
WORKFLOW SPECIMENIllustrative
WHAT WE WOULD MEASURE
Test source coverage, answer support, retrieval time, and appropriate handling of uncertainty.
Illustrative designs, separate from the selected client work above. These are not measured client results.
HOW TO WORK WITH US
A clear path
from question to capability.
Start with a Map when priorities need clarity. If the problem is already defined, scope a pilot or build. Agree support around what the system and team need.
01DIAGNOSE
The Map
A paid diagnosis when the problem, priorities, or next investment need clarity.
- Current workflow and evidence
- Ranked opportunities and constraints
- Recommended scope and investment
02IMPLEMENT
The Build
A defined pilot or system, built around the workflow and tested against agreed acceptance criteria.
- Scoped workflow or application
- Testing, controls, and team training
- Documented operating handoff
03STRENGTHEN
Stewardship
Ongoing support with defined capacity, priorities, and responsibility as the operation changes.
- Agreed review and maintenance
- Prioritized improvements
- Clear ownership and escalation
Defined scope. Agreed investment. Clear acceptance.How engagements work
THE MALLACORE METHOD
Good judgment.
Built into the system.
Technology works better when evidence, responsibility, and the operating reality are designed together.
Explore our method- 01
Understand the evidence.
Map the real work, its exceptions, and the information behind it.
- 02
Define who decides.
Make ownership, approvals, and human judgment explicit.
- 03
Build it into the operation.
Connect the system to the work, test it, and train the people using it.
- 04
Keep it accountable.
Agree measures, review, maintenance, and a clear handoff.
FOUNDER-LED BY DESIGN
One accountable lead.
From the first question onward.
Shlomo Einhorn leads the diagnosis, system design, and client relationship. Work is scoped around the people who run the process, the systems they use, and a result they can evaluate.
Meet ShlomoFREE PRACTICAL RESOURCE
Write the test
before you buy the AI.
Describe one workflow, its difficult cases and the point where a human takes over. Create an editable pass-bar card before choosing the tools.
Build your test card Read the practical guide Find your next moveYOUR NEXT MOVE
Bring us the problem
that keeps coming back.
The report nobody trusts. The handoff that stalls. The work that still depends on one person. Start there.
Let’s talk about it